Every chat is an opportunity. With Chat30 you can actively send automated chat invitation, timely support to increase the trust of customers with your brand.
Allow to display popup chat when customers access the website. Because of that, attract the customer’s attention and they can easily approach the facilitator, do not need to search the chat section on the website.
You can put the chat button in anywhere on the website to make easier for the visitors. When they click on the chat button, chat window will open.
Chat request will be send to available facilitators in the department that the customers choose. If do not have the choose department (you do not activate this mode) then all the available facilitators are notified chat request.
Chat requests are distributed equally (if you do not set priority) , the suitable facilitators are notified chat request and the facilitator who respond first will be the one who interact with the visitor. The others cannot send message to visitor
If you are running many website in the same time, you can completely use only one Chat30s account and register multiple members to respond to all the chat from visitors to all those websites.
It will have the form for customers to leave their information if there are no online facilitators. That way will have you to keep up with customers without missing out anyone.
If you own website have different categories and different group chat to support for each category, you are wondering how to connect customers with the right facilitator? Chat30s allow to set up specific group chat for each link on the website. When the customers visit a link on website and chat, the chat will be delivered to the right support group to support customers quickly.
