All your chat data is saved. These statistical reports help you to understand the situation and provide guidance for improving the quality of customer service.

    • Chat statistic

      Statistics the number of regular chat and the number of chat is missed out.

      Rate the chat

      At the end of the chat, customers can express their appreciation to the facilitator. If customer feels that facilitator is friendly, enthusiastic and helpful or otherwise, if the facilitator consult unprofessional, make the customer have to wait, they can rate your customer service.

      Chat30s will summarize all the customer’s rating actions to provide a rating of satisfaction, help you control every negative feedback from customers and provide suggestions to improve the quality of counseling.

    • Customers Statistic

      Summarize all the number of visitors and chatting customers to measure level of your access to your customers.

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